1-866-602-4279 (2024)

FAQs

Why is Intuit Inc. calling me? ›

Avoid customer support scams

These scams work by convincing you there's a problem with your computer, then offering to fix it. Intuit won't reach out to you to fix a problem with your computer. These fraudsters are really after your money or files. Our security tips can help you avoid fake customer support scams.

Weisman said TurboTax is not going to call you if there's a problem with your return unless you specifically asked them to call you by phone. If you get a call like this and you're a TurboTax customer, hang up and call TurboTax customer service yourself.

Intuit has announced that its consumer-centric TurboTax software has suffered a security breach. Credential stuffing practices, allowed thieves to access users' accounts for popular online tax service.

The company's Do Not Call policy is reviewed annually. If you notify us that you received a telephone call from Intuit after being placed on our Do Not Call list, our customer service representative will immediately notify a manager or supervisor.

In 2022, Attorney General Bonta, as part of a coalition of 51 attorneys general and with the Los Angeles City Attorney and Santa Clara County Counsel, announced a $141 million settlement against Intuit, resolving allegations that the California-based company deceptively advertised its “free” online TurboTax products.

If we detect that your tax situation requires expanded coverage, like deductions for owning a home, unemployment income, or self-employment income, we'll prompt you to upgrade to a version that supports the forms you need so that we can maximize your tax deductions and ensure you file an accurate return.

You can also reach out by calling Intuit Phone Support at 1-800-446-8848.

You can use your federal refund to pay your TurboTax fees. There's a $40 processing fee charged by the bank that handles the transaction when the IRS processes your return. If your return is rejected, you might have to enter your bank account information again, but you won't be charged a second time.

The Federal Trade Commission has issued an Opinion and Final Order that Intuit Inc., the maker of the popular TurboTax tax filing software, engaged in deceptive advertising in violation of the FTC Act and deceived consumers when it ran ads for “free” tax products and services for which many consumers were ineligible.

Was TurboTax hacked in 2024? ›

Intuit Data Breach Lawsuit Filed by TurboTax User Over 2024 Cyberattack. Intuit faces a proposed class action lawsuit over a reported 2024 data breach during which the sensitive personal information of a yet unknown number of current and former customers was allegedly stolen by cybercriminals.

Intuit Inc: Overview

It offers TurboTax income tax preparation products and services for do-it-yourself (DIY) customers in the US and Canada. Intuit also offers tax preparation and filing offerings including Lacerte, ProFile, ProSeries, and ProConnect Tax Online to professional accountants in the US and Canada.

Intuit QuickBooks Payments will submit Forms 1099-K to all states that require 1099-K filing. The IRS requires payment settlement entities (PSEs) like Intuit QuickBooks Payments, to report payment card and third-party network transactions. Form 1099-K shows how much money you got paid during the year.

Some consumers who used Intuit's TurboTax could get up to $85 each as part of a 50-state settlement over the software maker's tactics that allegedly tricked consumers into paying for tax services that should have been free.